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FAQs

Help! I don’t know how to buy things online.

Here we will show you a quick and simple guide of steps from register till make payment.

  1. Register an account as a user at www.sensoieur.com
  2. Shopping in the website
  3. Add to cart the desire item(s)
  4. Check out the shopping cart
  5. Check the desired item quantity or other detail
  6. Click “Checkout now” for your shopping cart
  7. Fill up shipping information OR “change address”
  8. Choose the payment method
  9. Apply if ANY promotion/voucher code OR points
  10. Check out order
  11. Get the order ID
  12. Make payment
  13. Inform payment thru email

Are the products offered at Sensoieur original since we get so much discount?

Yes! At Sensoieur, we promise you that every product that are being group sold is 100% authentic. Providing you with the highest quality service and original goods is our top priority. Beauty products for you at low prices with many great deals you will love! Also, we are able to pass on the savings to you since we do not have a physical storefront and related overhead expenses.

How to make payment?

Sensoieur supports MOL Pay Gateway currently is the best, safest and award-winning online payment gateway that facilitates online merchants or e-commerce merchants’ online store in Malaysia to process online transactions in Ringgit Malaysia currency ( MYR ) in large extent and securely.You will only see the payment page after clicked ‘check out’ button. MOL Pay accepts comprehensive of Online Payment Options such as:

How can I check the status of my order(s)?

Please check in “Order”. After your order is posted out, your Order status will change from “Processing” to “Completed” with a courier company tracking number attached.

When will I receive my purchase?

Sensoieur aims to deliver within the time agreed upon when you checkout. Under normal circumstance, you will be able to receive your purchase within 1-3 working days.

However, we are unable to guarantee that all orders will be delivered within the stipulated time frame. Our aim is to have your items shipped out from our warehouse as fast as possible except for some circumstances where unfortunately it is beyond our control for example courier service delays, emergency, or items out of stock.

Please do not hesitate to contact us for help via email: online@sensoieur.com

Terms and Conditions

Terms and Conditions

Welcome to Sensoieur®! Thanks for visiting our website. Please take some time to read these Terms and Conditions before ordering any Products from the Site. By ordering any of our Products, you agree to be bound by these Terms and Conditions. You should visit our page regularly to make note of any changes we have made to our Terms and Conditions.

Delivery Terms

We aim to deliver the product to you at the place of delivery requested by you in your order and the delivery time indicated by us at the time of your order checkout.

Goods will only be delivered once payment is received. It will take 14 working days from the date of receipt of payment. Your orders will be processed on daily basis on business days, which is Monday to Friday. There is no order process and shipment on public holidays; Saturday and Sunday.

We will not be held responsible for any loss of items caused by courier service companies or incorrect/ wrong addresses given by buyers. Buyer will have to bear the additional shipping costs for resending the parcel.

Upon delivery of the product, you may be required to sign for delivery. You may contact Sensoieur® Support Team at 03-7972 7333 or online@sensoieur.com in case of any faults, defects or damage. You shall be able to provide the documents delivered with the product, upon request.

Return And Refund Policy

We will only accept the return item(s) if it is have under inspect and approve by our support team. Please contact us within 7 working days of the received date. Our team will notify you of the approval or rejection of your return item(s). If 7 working days have gone by since you’re receiving the parcel, unfortunately we can’t offer you a refund item(s).

All item(s) must be received by Sensoieur® in order for a customer to be eligible for a return or replacement under inspection by Sensoieur® Online Support team. You shall ensure that the item(s) is sent to us in the same condition as you mention under inspection. In the event that an item is returned to us in an unsuitable condition that you mention, we reserve the right not to accept returns and send the item(s) back to you.

If you are approved, we aim to get your credit refunds to you within 7 working days of us receiving your parcel and inspected your returned item(s). A credit refund is issued in the form of voucher, whereby the value of the voucher is equal to the total amount you paid for your return item(s). Your items shall be un-used, product tags shall not be tampered with, and the product shall be in the original packaging within 7 working days of your approved date. To complete your return, we require an order number or proof of your purchased.

You will be responsible for both your own shipping costs for returning your item, as well as the cost of re-shipping of replacement product. Shipping costs are non-refundable. You may process returns through your nearest post office. We do not honour any walk-in returns.

If you’ve done all of this and you still have not received your credit refunds or replacement of your item(s), please call our Online Support line at +603-9056 7333 or email us at online@sensoieur.com and we will try our best to assist you.

Cancellation

We are not providing any cancellation once your purchase order is being processed. Item must instead be returned to the company according to guidelines provided by the Online Support Team at +603-9056 7333 or email us at online@sensoieur.com.

Out Of Stock

We cannot guarantee that a product listed as “In stock” will actually ship right away, as inventory can change significantly from day to day. In rare cases, a product may be in stock when you place your order, and sold out by the time your order is processed. However, if an item that is marked “In stock” in your shopping cart when you place your order is sold out at the time your order is processed, we will notify you by e-mail that your order will not be filled and your credit card will not be charged. Please call our Online Support line at +603-9056 7333 or email us at online@sensoieur.com and we will try our best to assist you.

Terms Of Sale

To place an order, you must register with us by creating an account on the Site. You must only submit to us information which is accurate and true. You must also keep your information up to date by informing us of any changes, by using the relevant sections of the Site. You shall not misuse the Site by creating multiple user accounts.

To submit an order, you will be required to follow the online shopping process on the site. After this you will receive an order confirmation email which will act as an acknowledgement of your order.

We make best efforts to ensure that all details, descriptions and prices which appear on this Site are accurate; there may be instances where errors may occur. If we discover an error in the price of any products which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it.

Where applicable, prices are inclusive of GST and are in Malaysian ringgit. Delivery costs will be charged in addition where applicable; such additional charges are clearly displayed and included in the ‘Total’.
You can pay using any of our payment partners listed or use the cash on delivery payment method.

Payment 

Buyer is responsible for any products or services ordered through your account. If we do not receive payment from your credit issuer, you agree to pay all amounts due to us. You shall also be responsible for any costs of collection of overdue payment.

Privacy Policy

Collect and Updating Your Personal Information

Sensoieur® does not sell, share or trade customer’s personal information collected online with third parties. When you create a Sensoieur® account the personal information we collect may include your name, email address, telephone number, mobile number, date of birth, gender, and delivery address.

We will collect from you that will be used in some of the ways such as to deliver the products you have purchased from Sensoieur®; update you on the delivery of the product and for customer support purposes; provide you with relevant product information; process your orders; and to provide you with the services and information offered through our website and which you request.

Further, we will use the information you provide to administer your account with us; verify and carry out financial transactions in relation to payments you make online; improve the layout and/or content of the pages of our website and customize them for users; identify visitors on our website; carry out research on our users’ demographics; send you information we think you may find useful or which you have requested from us, including information about our products and services, provided you have indicated that you have not objected to being contacted for these purposes.

We may pass your name and address on to a third party in order to make delivery of the product to you (for example to our courier services). When you register as a user on Sensoieur® website, we will also use your personal information to send you marketing or promotional materials from time to time.

Payments that you make through the Site will be processed by our agent. You must only submit to us or our Agent or the Site information which is accurate and not misleading and you must keep it up to date and inform us of changes.

Here you can view the details of your orders that have been completed, those which are open and those which are shortly to be dispatched and administer your address details, and bank details. You undertake to treat the personal access data confidentially and not make it available to unauthorized third parties. We cannot assume any liability for misuse of passwords unless this misuse is our fault.

You can update your personal information anytime by accessing your account on Sensoieur® website.

Chances To The Privacy Policy 

Sensoieur® reserves the right to modify and change the Privacy Statement at any time. Any changes to this policy will be published on our site.

Complaints About Breaches Of Privacy

If you are not satisfied with the way in which we handle your enquirer or complaint, please don’t hesitate to contact us at online@sensoieur.com and we will try our best to assist you.

Intellectual Property

Sensoieur®, an intellectual property rights (including, without limitation, copyright and trade mark rights) in all materials displayed or available on this Site belongs to Sensoieur® unless otherwise stated. You are permitted to browse through and copy materials published by Sensoieur® on this Web site for non-commercial use only, provided any copy of these materials which you make shall retain all copyright and other proprietary notices and any disclaimer contained thereon and on this Web Site.

Except as set out above, all rights to the Site (including rights in text, graphics, selection, arrangement and overall website design) are reserved and no right or license is granted or implied under any copyright, patent, trade mark or other intellectual property right of Sensoieur® or any other party as a consequence of the publication of any material on this Site. No material from this Site (except for media releases published in the Newsroom) may be reproduced, adapted or distributed, in whole or in part, or on any media without written permission (which includes email) from Sensoieur®